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Old 07-30-2008   #1 (permalink)
McGrude
Wants better weather!
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Join Date: Jun 2008
Location: Palo Alto, CA
Posts: 970
Default BikeBandit.com Customer Service is Pretty Good

So I ordered front brake pads for my bike from BikeBandit.com last week. They arrived today and they're not the right ones. I contacted customer service and they confirmed that I ordered front pads for my bike, but also confirmed that what I received is wrong. Their catalog / database is incorrect.

They're sending me a pre-paid shipping label to return the wrong ones and sending me the correct pads. The correct ones are EBC and cost $5 more but the customer service rep said they would send them at no additional cost.

Fingers crossed that I actually get the right thing this time.

- Mike
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1991 Kawasaki ZX600C4 Ninja 600R
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