Yeah, have to agree Zed. It's maddening, but better handled with a level head. If you get mad and start making demands, they get defensive and you get nothing. Let them do their jobs, even if they aren't good at it and let them get the rep involved. Kawi will be much more amenable to someone who is asking for something than someone telling them anything. You never know, if they do keep it a while, you may get an 09 to replace it or you may get some swag from kawi for your troubles.
Whatever you do, don't take it back without a thorough explanation and a fix. My hope is they don't drag their feet and try to force you to give up and take it back. That's when attorneys get involved.
Take care,
Robert
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