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rccnh · 05-24-2006

I had a couple of small scratches on the tank that were there when I bought it. I wanted to cover them up and ended up at the ColorRite site. Navigated to the page for my bike and color - 2 choices. Chose the one that looked like it, and ordered the touch-up pens I needed along with primer and clear.
Arrives, but when I went to test the color (thankfully I tested it first) it was not even close. Almost a black where I was expecting a red. So I contact them to try and resolve it.
First - they tell me it was my screen resolution that made the colors look different than they really are and that is why I got the wrong color. Not their site. The colors look right to them. Oh - and never mind the fact I make my living programming so I have one of the better PCs and a good monitor and card. Nope - my problem that my monitor is showing black to be a shade of red. Doesn't happen anywhere else on the Internet but it seems to happen on their site. (Is this red or black?)
Anyhow - I want the right color. So I ask how to return the wrong one and get a credit for it since it clearly is wrong and order the correct one (which also requires a "base" meaning even more $$).
Haven't heard from them since. Email and phone calls are ignored.

Not sure what I'll do about the color right now -- but it looks like it won't be dealing with ColorRite.

I'm just offering up caution to anyone else out there thinking of getting painnt from them. Do so at your own risk because they certainly are not going to help you if there is a problem.

Let me know if you have a good alternate site for touch up paints. I still need to cover that primer I applied!

05-24-2006	#1 (permalink)
rccnh Newbie Join Date: Apr 2005 Location: Hampton, NH Posts: 23	Never use ColorRite site again I had a couple of small scratches on the tank that were there when I bought it. I wanted to cover them up and ended up at the ColorRite site. Navigated to the page for my bike and color - 2 choices. Chose the one that looked like it, and ordered the touch-up pens I needed along with primer and clear. Arrives, but when I went to test the color (thankfully I tested it first) it was not even close. Almost a black where I was expecting a red. So I contact them to try and resolve it. First - they tell me it was my screen resolution that made the colors look different than they really are and that is why I got the wrong color. Not their site. The colors look right to them. Oh - and never mind the fact I make my living programming so I have one of the better PCs and a good monitor and card. Nope - my problem that my monitor is showing black to be a shade of red. Doesn't happen anywhere else on the Internet but it seems to happen on their site. (Is this red or black?) Anyhow - I want the right color. So I ask how to return the wrong one and get a credit for it since it clearly is wrong and order the correct one (which also requires a "base" meaning even more $$). Haven't heard from them since. Email and phone calls are ignored. Not sure what I'll do about the color right now -- but it looks like it won't be dealing with ColorRite. I'm just offering up caution to anyone else out there thinking of getting painnt from them. Do so at your own risk because they certainly are not going to help you if there is a problem. Let me know if you have a good alternate site for touch up paints. I still need to cover that primer I applied!