I AM USING MY FIRST AND LAST DELL. I purchased this laptop 18 months ago. I must say it worked fine when it didnt crash or get screwed up by me. But two months ago my power supply took a dump. Not such a bad problem I figure I will call dell they will send me one it wont be at a great price but I will be able to use my computer. Well it sort of happened like that. I call dell order a power supply for my inspiron 1000. TWO WEEKS LATER I get a power supply for an inspiron 5450 how? the two items dont sound anything alike, not even to the indian call center workers. I call dell and say they sent me a product that wont fit. they say oh I am sorry for the inconvieniene let me transfer you to the parts department. WELL WHO DID I TALK TO WHEN I ORDERED THE DARN THING. they screwed up already. They say oh I need to transfer you to a repair specialist. WHY. I need parts not repair oh that model is not being produced anymore therefore you must talk to a repair specialist. OK WHATEVER. The parts guy says that he will order the right part for me and then transfer me to someone else for the return. OK. I order the parts and he begins to try and upsell memory upgrades, fine except for the fact that the elcheapo laptop I bought has memory integrated to the motherboard I inform him of this fact and tell him I have already tried to upgrade and found out it is a no go HE ARGUES WITH ME I tell him I would love to upgrade my laptop but it just isnt possible HE STILL ARGUESS WITH ME AND INSISTS I TAKE ALL ACCESS PANELS OFF OF MY LAPTOP TO FIND THE UPGRADE SLOT, at this point I yell at him and tell him to just process my order. OK so now I am talking to the return person who informs me that even though they f'd up I am solely responsible for shipping costs muther f'er I am not happy but they say that is the way it is and I cant get any other deal. FINE. I get the new piece a further two weeks later, during this time I have sent the other piece back and then I get an email saying that the return has been processed. GREAT, oh but what is this? I am being charged a 15 percent restocking fee. So now it has cost me twenty five dollars worth of extra shipping(bythe way did I mention I had two pay the shipping for the second piece from dell) and I had two pay ten dollars for restocking. wow that is great service. I call dell and try to explain to them why I feel I should be reimbursed they tell me that there is nothing they can do. that is just the way their system works. The big guy that has the money and power screws the little guy with the little money and little power again. next time I will buy an acer have read great things about their products and service. F U Dell ............. I hope you go bankrupt you have very few employees in this country anyway I would not feel to bad if they went under for feeding the market with your crap, thank you and good night. Also the total price for the sixty dollar power supply now hovers around the c note area. never again dell. oh dell bought alienware last month so you folks with high end gaming rigs from alienware get ready to get screwed by dell.thanks
