I'm sorry you had a terrible experience with Dell. It sounds very out of the ordinary, however. I've had 3 dells at home and have been very happy with them. I have also had an HP and a Sony VAIO. The latter two have given me all kinds of headaches (The VAIO is the one I'm on right now, the newest one) and I wish I had just gotten another dell. In my past experiences it has never been their policy to do all that stuff they put you through, and I don't know why you had that terrible experience. When I've had parts go bad on my dells I simply call up, they send me the replacement part in the mail and I have two weeks to return the old part out of my computer without getting charged. And the new part always came with a return shipping lable.
I'm not real familiar with the Inspirion 1000, but just like any computer company, dell makes a wide spectrum of models. The high end models are supurb, the low end models are pretty crappy, but the old adage is usually true, you get what you pay for. And even in that respect, I've always found Dell to be the least expensive for what you get. My VAIO was an exception because I got it at a "Day-After-Thanksgiving" sale and actually waited in the morning darkness outside the store for opening to get one. Got a $2500 cpu for $1300.
In my work experiences everybody always goes back to dell, so there has to be a reason. In two different jobs I've had we've tried stints with Gateway and HP, and always gone back to Dell because they were the best buy.
Sorry you had such a bad experience. (No, I don't work for Dell, heh).
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