[jukief]

I've found that Dell's service is really awful. Dealing with the call center in India is a horrible experience. They're very nice and polite, but it takes forever to get anything done. My new laptop had a bad hard drive and it took a month and at least a dozen phone calls to get them to send me a replacement drive.

I won't buy a Dell again, either, not because I don't like the computer but because I don't want to have to deal with their customer service.

My next computer will be an Intel iMac. Apple has fabulous customer service, not that I've ever needed to use it on any of my Macs. And now that you can run Windows on the iMac so seamlessly, it's a no-brainer for me.