[SixFiveOh]

I'm in IT and run a service shop. We fix and repair all types of systems. My personal laptop is an IBM Thinkpad - it's several years old. All of our company laptops are IBM - they are several years old. We allow our techs to buy whatever they want, they all use IBM's. I don't know if IBM's service is great or not - we never have to call them.
Nuff said.

Actually, I do know about IBM's service department. We've had them drop ship parts for a clients system to a courthouse while the client was in court (lawyer - not perp or victim). They did this overnight on their dime. The client was not even close to being in her home town. Even we were impressed (and we're very tough to please).