Never again will I buy from Dell. Below is an actual chat transcript from when I contacted support. This was AFTER I did the phone call runaround and got transferred to disconnected numbers, etc.
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{Vinayak 3:19:48 PM} Thank you for contacting Dell Consumer Technical Chat Support for Desktop, Printers and Electronics & Accessories. My name is Vinayak. How may I assist you today?
{ 3:20:17 PM} My monitor is dead. Order number <censored>, customer number <censored>.
{ 3:20:30 PM} It shocked me when I plugged it in and now it wont power up at all.
{Vinayak 3:20:51 PM} Please give me a minute to review your question and in the mean time can you please verify the system shipping address and the telephone number
{ 3:21:18 PM} <censored>
{Vinayak 3:21:48 PM} Thank you for the information provided, David
{Vinayak 3:21:50 PM} Can you please elaborate the issue so I can assist you better to resolve the concern ?
{ 3:22:51 PM} Elaborate? I plugged the power cord into the monitor. I was shocked. Now it wont power up anymore at all. I tried different outlets already.
{Vinayak 3:23:04 PM} Not a problem we together will work on the issue to get it resolve . I am with you until the issue resolve
{Vinayak 3:23:12 PM} Could you please let me know Since how long you have been facing this issue?
{ 3:23:46 PM} It died several months ago, but I got so fed up with Dell support that I gave up for a while, but now I really need it.
{Vinayak 3:24:22 PM} Please do not worry about that,I will take care of it right away.
{Vinayak 3:25:06 PM} We need to carry out some troubleshooting steps in order to resolve the issue, Can we proceed?
{ 3:25:33 PM} I've already been through this. THe monitor is dead. But if you must...let's do it again.
{Vinayak 3:25:36 PM} Could you please let me know do we have power on the monitor?
{ 3:25:42 PM} No.
{ 3:27:31 PM} Hello?
{Vinayak 3:28:10 PM} Please allow me a couple of minute to retrieve some information in order to assist you better
{ 3:28:16 PM} Okay.
{Vinayak 3:29:53 PM} Thank you for being online.
{Vinayak 3:30:02 PM} Please Check the power LED status on the front of the desktop.
The power LED is located on the front of the desktop chassis. Ensure that the power LED being checked is located on the front of the desktop chassis and not the monitor. Refer to the following image to identify the power button and status
{Vinayak 3:30:11 PM} The power LED illuminates in two different colors (green or amber), and can blink. The meaning of the color and the blinking attributes of the button are described
{ 3:30:45 PM} The power LED is not illuminated at all.
{Vinayak 3:32:08 PM} Okay
{Vinayak 3:32:52 PM} Could you please let me know which Dimension system we are using to operate the monitor ?
{ 3:33:38 PM} It is not a Dimension system, it's one that I built. I bought the monitor seperately.
{ 3:34:24 PM} The monitor is dead. No power. No LEDs. Nothing. I just need it replaced as it is still under warranty.
{Vinayak 3:35:07 PM} Please run a self test for the monitor
{ 3:35:57 PM} The self test wont work when there's no power. Nothing happens.
{Vinayak 3:36:39 PM} david please swap the power cord whit the computer and the monitor and try to power up the monitor
{ 3:37:42 PM} I can't do that. The monitor power cord is some Dell specific thing that my computer power cord wont fit.
{Vinayak 3:38:11 PM} Please let me know if we are interacting with the same computer the issue is with ?
{ 3:39:20 PM} The issue is with the monitor. The computer is fine. There's only one computer.
{ 3:39:37 PM} The monitor is dead. No power. No LEDs. Nothing. I need a new one.
{Vinayak 3:39:49 PM} Please Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer.
{ 3:40:30 PM} Done.
{Vinayak 3:40:39 PM} Turn on the monitor.
{Vinayak 3:40:46 PM} The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
{Vinayak 3:41:10 PM} This box also appears during normal system operation if the video cable becomes disconnected or damaged.
{ 3:41:16 PM} I did. Nothing happened. No image. No LEDs. Nothing.
{Vinayak 3:42:04 PM} This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1600 X 1200 @ 60Hz.
{ 3:42:48 PM} NOOO!!! It means that the monitor is not receiving any power! It's completely DEAD!
{Vinayak 3:43:48 PM} Okay David please do not worry I will return the Monitor for you
{Vinayak 3:43:54 PM} Is that fine with you ?
{ 3:44:01 PM} Yes, thank you.
{Vinayak 3:45:42 PM} We are always here to help our valuable customer and make them happy.
{Vinayak 3:45:44 PM} I need to pull up the necessary tools so I can help you better. May I have a couple of minute to do that?
{ 3:45:51 PM} Sure.
{Vinayak 3:49:37 PM} Thank you for being online.
{Vinayak 3:49:57 PM} Could you please let me know the serial number of the monitor to create a dispatch ?
{ 3:50:47 PM} <censored>
{Vinayak 3:51:28 PM} Thank you for the information provided, David
{Vinayak 3:51:32 PM} Please provide me the following details, so that I can setup the service call to replace the faulty part :
1) Complete address (with zip code)
2) Land line telephone number (with area code)
3) Cell phone number if the land line phone number is not available.
{ 3:52:01 PM} <censored>
{Vinayak 3:54:39 PM} Thank you for the information provided, David
{Vinayak 3:54:41 PM} I need to pull up the necessary tools so I can help you better. May I have a couple of minute to do that?
{ 3:54:55 PM} Sure.
{Vinayak 3:55:50 PM} Thank you for being online. DAvid
{Vinayak 3:56:32 PM} Could you please confirm the Serial number of the monitor once again as the provided one is not matching ?
{ 3:57:13 PM} <censored>
{ 3:57:47 PM} I don't know if those are zero's or the letter O.
{Vinayak 3:58:37 PM} Please do not worry about that,I will take care of it right away.
{Vinayak 3:58:39 PM} I need to pull up the necessary tools so I can help you better. May I have a couple of minute to do that?
{ 3:59:08 PM} Sure.
{Vinayak 4:02:42 PM} Thank you for being online. David
{Vinayak 4:02:48 PM} Please note down the case number to reference our interaction today,the case number is # <censored>
{Vinayak 4:03:16 PM} I have created the dispatch for the monitor the replacement will be received by you within 4-5 business days
{Vinayak 4:03:27 PM} The replacement will come in a box with the return waybill and a return instruction sheet to return the defected unit.
{Vinayak 4:03:30 PM} Please return the faulty part in that same box,in which you receive the part.
{ 4:03:40 PM} Thank you!
{Vinayak 4:03:49 PM} Please note the dispatch number for the monitor. for the future reference # <censored>
{Vinayak 4:03:52 PM} Have I been able to answer the query to your satisfaction?
{ 4:03:58 PM} Yes.
{Vinayak 4:04:06 PM} Is there any other technical issue I may assist you,today?
{ 4:04:13 PM} No, thank you.
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