[3000gt]

damn bodie that sucks!!!
One time my old laptops PCcard slot stopped working. it was luckily still under 1 year warranty. This is Compaq btw. anyways i only had to chat with them a bit and give some info, no more than 10-15 mins on the phone. They sent a guy to my house with a fedex box the same day, he picked up my lappie, and within 2 days it went there, got fixed, and came back. I was pretty impressed.
Another time i was having trouble setting up my wireless router (netgear). I was on the phone for at least an hour. The guy could not figure out what was going on, so eventually he just HUNG UP...

IMO, if you are half-way computer literate at all dont bother with any company's tech support. They are pretty much designed for ppl who can only say "my xxx stopped working" and then have to troubleshoot from there. Use knowledgebases, tech support forums, anything other than calling them up.

If you want something done right, do it yourself.