I came across this in another forum, and thought I would pass along to everybody. This is a letter to the better business bureau from a forum member....enjoy!!
BBB of Eastern North Carolina, Inc.
5540 Munford Rd, Suite 130
Raleigh, NC 26712
To Whom It May Concern:
I am writing to file a complaint regarding the service provided by Craven County Motor Sports/Honda of New Bern on Saturday March 27, 2004 while servicing my 2003 Honda CBR600RR motorcycle.
Craven County Motor Sports/Honda of New Bern
3317 E Hwy 70
New Bern, NC 28560
252-638-3961
I dropped my motorcycle off at CCMS/Honda of New Bern on Friday, March 26, 2004 for routine service. I was informed that they could not perform the service until the following day. I left the motorcycle in their care.
The following morning I received a phone call from Trooper Gary Fox informing me that he had pulled over the service technician riding my motorcycle after witnessing the tech riding the motorcycle in a “reckless and abusive manner.” Trooper Fox stated to me the he witnessed the bike being ridden in excess of 80 mph and watched the mechanic lean the bike from side to side almost laying it down and ride multiple wheelies. Trooper Fox also informed me that when he ran the service tech's information, he had no motorcycle endorsement or learner’s permit.
I immediately contacted CCMS/Honda of New Bern and informed them that I would be up to pick up my key and make arrangements to come back for the bike at a later time. When I arrived, I was met outside by the service manager and was assured that there was nothing wrong with the bike and that it was in perfect working order. After a lengthy meeting with the owner, I made arrangements to come back before 4:00pm that afternoon to pick up my motorcycle. When I returned for the bike, it would not run. I called Honda Riders Club of America to arrange roadside assistance, a tow and storage.
When I dropped the motorcycle off at the dealership it was documented on the work order that there was 901 miles on the bike. When I returned to pick it up there were 964 miles. I am sure those miles were put on the bike while in the care of CCMS/Honda of New Bern. When I dropped off the motorcycle at the dealership it was in perfect working order and fully operation. I was assured by the service manager that, prior to the service test ride, there was nothing wrong with the bike and that it was fully operational. Officer Fox witnessed the bike in an operational state and told me according to what he saw there was absolutely nothing wrong with the bike while the tech had it out on the road. When I returned for the motorcycle that afternoon, the motorcycle would not run.
This motorcycle is still in its break-in period and riding the bike in such a manner as the service tech did can have potentially damaging effects on the motorcycle that may not become apparent for some time. Honda recommends a break-in procedure and I have followed it very strictly. The abuse my motorcycle took in the hands of the technician is a clear violation of that procedure. The number of miles put on the motorcycle as well as the way in which it was ridden has lessened the value of the motorcyle. The fact that the technician who the service department trusted my bike to had no endorsement and was not legally permitted to ride my motorcycle in the first place further reinforces my concerns.
What I see as reasonable accommodation in this case is that the dealership in question take full financial responsibility for and ownership of my motorcycle. In turn I would like them to sell me a different motorcycle at dealer cost under the same financing conditions as I have now. At that time I will take my business elsewhere. In addition, I would like to have returned or be reimbursed for all aftermarket equipment on my current bike, which totals over $3000.
Thank you for you time and consideration in this manner. I will look forward to hearing from you in what I hope is a favorable manner. If you have any questions please don’t hesitate to contact me.
Sincerely,
Justin M. D’Appolonia
BBB of Eastern North Carolina, Inc.
5540 Munford Rd, Suite 130
Raleigh, NC 26712
To Whom It May Concern:
I am writing to file a complaint regarding the service provided by Craven County Motor Sports/Honda of New Bern on Saturday March 27, 2004 while servicing my 2003 Honda CBR600RR motorcycle.
Craven County Motor Sports/Honda of New Bern
3317 E Hwy 70
New Bern, NC 28560
252-638-3961
I dropped my motorcycle off at CCMS/Honda of New Bern on Friday, March 26, 2004 for routine service. I was informed that they could not perform the service until the following day. I left the motorcycle in their care.
The following morning I received a phone call from Trooper Gary Fox informing me that he had pulled over the service technician riding my motorcycle after witnessing the tech riding the motorcycle in a “reckless and abusive manner.” Trooper Fox stated to me the he witnessed the bike being ridden in excess of 80 mph and watched the mechanic lean the bike from side to side almost laying it down and ride multiple wheelies. Trooper Fox also informed me that when he ran the service tech's information, he had no motorcycle endorsement or learner’s permit.
I immediately contacted CCMS/Honda of New Bern and informed them that I would be up to pick up my key and make arrangements to come back for the bike at a later time. When I arrived, I was met outside by the service manager and was assured that there was nothing wrong with the bike and that it was in perfect working order. After a lengthy meeting with the owner, I made arrangements to come back before 4:00pm that afternoon to pick up my motorcycle. When I returned for the bike, it would not run. I called Honda Riders Club of America to arrange roadside assistance, a tow and storage.
When I dropped the motorcycle off at the dealership it was documented on the work order that there was 901 miles on the bike. When I returned to pick it up there were 964 miles. I am sure those miles were put on the bike while in the care of CCMS/Honda of New Bern. When I dropped off the motorcycle at the dealership it was in perfect working order and fully operation. I was assured by the service manager that, prior to the service test ride, there was nothing wrong with the bike and that it was fully operational. Officer Fox witnessed the bike in an operational state and told me according to what he saw there was absolutely nothing wrong with the bike while the tech had it out on the road. When I returned for the motorcycle that afternoon, the motorcycle would not run.
This motorcycle is still in its break-in period and riding the bike in such a manner as the service tech did can have potentially damaging effects on the motorcycle that may not become apparent for some time. Honda recommends a break-in procedure and I have followed it very strictly. The abuse my motorcycle took in the hands of the technician is a clear violation of that procedure. The number of miles put on the motorcycle as well as the way in which it was ridden has lessened the value of the motorcyle. The fact that the technician who the service department trusted my bike to had no endorsement and was not legally permitted to ride my motorcycle in the first place further reinforces my concerns.
What I see as reasonable accommodation in this case is that the dealership in question take full financial responsibility for and ownership of my motorcycle. In turn I would like them to sell me a different motorcycle at dealer cost under the same financing conditions as I have now. At that time I will take my business elsewhere. In addition, I would like to have returned or be reimbursed for all aftermarket equipment on my current bike, which totals over $3000.
Thank you for you time and consideration in this manner. I will look forward to hearing from you in what I hope is a favorable manner. If you have any questions please don’t hesitate to contact me.
Sincerely,
Justin M. D’Appolonia
