She tried telling me that mine where binding at the peg and offered the bushings. I know they werent though because when i un hooked the spline part that hooks to the shifter linkage the shifting peg moved freely. Besides you could see that these where the newer updated model that had those installed already.I got mine in a trade for a set of Mapams,and mounted them up, but I found that if I tightened the bolts that went through the bushings to the pegs the controls would bind-both sides..so, I wound up going to the hardware store and buying some steel bushing material and cutting them down with my dremel..all fixed..Next problem was that the footrest pedals were too high,too close to the control pedals and I had to bend my foot around and or shift my size 14 s in order to upshift or downshift. I had to make a pair of brackets -1"x 2" x 1/4" hardened steel with 3/8" holes 1 1/4" between centers.I mounted the footpegs to one side,the other side to the through bolt that used to mount the footpeg. This dropped the pegs enough for me to be comfortable..
Sometimes it`s unbelievable that some customer service people get away with talking to people like that..they don`t realize how much business they could lose by having someone like that representing their company..